Our Commitment to Your Privacy

At ClubFitness.cc, we understand how important your privacy is. This Privacy Notice outlines the ways we gather, utilize, secure, and disclose your personal data when you interact with our site or purchase any of our fitness supplement products. This policy ensures our practices are aligned with financial regulations, credit card acquirer standards, and applicable data protection laws.

What We Collect & Why

When you engage with ClubFitness.cc, we may collect the following categories of data:

  • Identifying Information: Name, contact details (email/phone), shipping and billing address
  • Transaction Details: Products purchased, order history, refund activity, and chargeback patterns
  • Technical Identifiers: IP address, device ID, browser fingerprint, session metadata
  • Verification Data (if applicable): Government-issued ID or similar documents for AML compliance purposes

These data points help us process payments, detect suspicious activity, and protect both our users and our business from fraud.

Usage of Personal Data

Collected information may be used for:

  • Fulfilling product orders and processing payments
  • Handling refunds and chargebacks in accordance with card network rules
  • Complying with anti-fraud protocols and identity checks
  • Communicating order updates, account notices, and security alerts
  • Meeting the requirements of our merchant bank and acquirer partners

Data Disclosure and Third-Party Involvement

ClubFitness.cc does not sell or lease your personal data.

However, select third parties may receive your information when necessary to perform business-critical functions:

  • Payment Networks & Acquirers: Transaction authorization, clearing, and fraud analysis
  • Risk & Compliance Vendors: Identity confirmation, transaction pattern analysis
  • Law Enforcement or Regulators: As required by law or for investigative purposes
  • Infrastructure Providers: Payment gateway, fraud filters, and account management platforms

Keeping Your Data Safe

We apply strict technical and administrative safeguards, including:

  • PCI-DSS Aligned Payment Handling
  • Encryption Protocols & Tokenization
  • Two-Factor Authentication (2FA)
  • Audit Trails & Role-Based Access Controls

Only authorized staff can access customer data, and only for legitimate operational purposes.

Your Choices & Rights

Subject to applicable law, you may:

  • Request access to the personal data we hold on you
  • Correct inaccurate or outdated details
  • Request removal of your data, barring legal or regulatory exceptions
  • Opt out of non-transactional emails or marketing

You can submit a request by emailing privacy@clubfitness.cc.

How Long We Retain Data

Certain records, such as purchase activity and KYC verification, are retained for a minimum of seven (7) years. This is to comply with anti-money laundering standards and industry transaction risk requirements.

After this retention window, we securely delete or anonymize the data.

Cookies & Device Monitoring

We use session cookies, pixel tracking, and browser/device profiling to:

  • Optimize user experience
  • Monitor and block automated abuse
  • Satisfy security and underwriting requirements

Disabling cookies may impact the functionality of our checkout process.

Updates to This Privacy Notice

This document may be revised as legal or operational circumstances evolve. Major updates will be posted prominently. Continued use of our services after such changes constitutes acceptance of the updated policy.

Questions?

For privacy-related inquiries, please reach out to our compliance team at:
📧 privacy@clubfitness.cc